Below are answers to the most common questions about OS Hair products, shipping, returns, and care. We believe in clarity and transparency, so you can shop confidently knowing exactly what to expect from your purchase.
What type of hair does OS Hair use?
All OS Hair wigs are made with 100% Indian virgin human hair. The hair is ethically sourced, unprocessed, and selected for natural movement, longevity, and styling versatility.
Are your wigs beginner-friendly?
Yes. Our wigs are designed to be easy to wear, easy to style, and comfortable for everyday use whether you’re new to wigs or experienced.
Can I color or style the hair?
Yes. Because our hair is virgin human hair, it can be colored, toned, curled, straightened, and styled. We recommend professional coloring for best results.
How long do OS Hair wigs last?
With proper care, OS Hair wigs are made to last long-term. Longevity depends on usage, maintenance, and styling habits.
Do the wigs come pre-styled or installed?
OS Hair wigs are lace frontal wigs and are not pre-installed or pre-styled. Each wig is designed to be properly installed and styled to achieve the best fit and finish. Installation and styling are required and can be completed by a professional stylist or an experienced wearer, allowing you to customize the look to your preference.
How long does shipping take?
All orders ship within 14–21 business days from the date of purchase. This timeframe allows us to prepare, inspect, and package each unit to meet our quality standards. Business days do not include weekends or holidays.
Can I cancel my order?
Orders may be canceled within 1 hour of purchase. After this period, cancellations are no longer accepted as orders begin processing immediately.
Do you accept returns or exchanges?
Returns and exchanges may be approved only if the hair is unused, unworn, and uninstalled, and returned within 5 days of delivery in its original condition and packaging.
What items are final sale?
For hygiene and quality control reasons, all sales are final on hair that has been installed or worn, colored, bleached, or chemically altered, cut or trimmed, or unwrapped or unraveled. Once the hair has been altered in any way, it is no longer eligible for return or exchange.
Who covers return or exchange shipping?
Customers are responsible for all return and exchange shipping costs. Original shipping fees are non-refundable.
Do you ship internationally?
Yes, OS Hair ships worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their country.
What if my package is lost or stolen?
Once your package is in the care of USPS, OS Hair is not responsible for lost or stolen packages. All packages require a signature upon delivery.
What if I entered the wrong shipping address?
Please ensure all shipping information is entered correctly at checkout. OS Hair is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.